Privacy Policy

01 Information We Collect

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Practice name
• Practice type
• Website URL
• Business contact information
• Demo booking information
• Messages or inquiries you send to us
• Information provided through forms, onboarding documents, or customer support requests

When RecoverFlow is used by a health practice, we may also process information related to missed calls, text messages, appointment requests, caller contact details, and communication activity on behalf of that practice.

02 Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Date and time of visit
• Website usage activity

We may use cookies, analytics tools, tracking pixels, or similar technologies to understand website performance, improve user experience, and support marketing or operational analysis.

03 How We Use Information

We may use information to:

• Provide, operate, and improve RecoverFlow
• Respond to inquiries and demo requests
• Schedule and manage demos
• Configure and deliver services for customers
• Send administrative, service-related, or operational communications
• Support missed-call recovery and appointment-related workflows
• Provide customer support
• Improve our website, messaging, and services
• Monitor system performance and security
• Process payments and billing
• Comply with legal, regulatory, or contractual obligations

04 SMS and Text Messaging

RecoverFlow may send or facilitate SMS messages as part of missed-call recovery, appointment-related communication, follow-up workflows, and service-related notifications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us at [email protected].

If you opt out, you may receive one final confirmation message confirming your opt-out request. After that, you will no longer receive SMS messages from that messaging program unless you opt in again.

05 Mobile Information Non-Sharing Policy

06 How We Share Information

We may share information only as reasonably necessary to operate our business and provide our services, including with:

• Technology providers
• Hosting providers
• Communication and messaging providers
• Payment processors
• Scheduling and calendar providers
• Analytics providers
• Customer support tools
• Professional advisors
• Legal, regulatory, or compliance authorities when required

We do not sell personal information. We do not sell mobile opt-in information. We do not share text messaging originator opt-in data or consent with third parties or affiliates for marketing or promotional purposes.

07 Information Processed on Behalf of Practices

RecoverFlow may process caller, patient, lead, or appointment-related information on behalf of the health practices that use our services.

In those cases, the practice is responsible for determining how information is collected, used, disclosed, retained, and managed. RecoverFlow processes that information to provide services to the practice.

Practices are responsible for obtaining any required consents, providing appropriate privacy notices, and complying with laws and regulations that apply to their business, including healthcare privacy, consumer protection, advertising, telemarketing, and messaging laws.

08 Health and Sensitive Information

RecoverFlow is not a healthcare provider and does not provide medical advice, diagnosis, or treatment.

RecoverFlow's automated messages should not be used for emergencies, urgent medical issues, diagnosis, treatment recommendations, or sensitive health discussions.

If you are experiencing a medical emergency, call emergency services or seek immediate medical attention.

Customers are responsible for ensuring that their use of RecoverFlow complies with applicable healthcare privacy and communication laws.

09 Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Support security and fraud prevention
• Improve our services

Retention periods may vary depending on the type of information, the purpose of processing, customer configuration, and applicable legal requirements.

10 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11 Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Operate the website
• Remember preferences
• Analyze website traffic
• Understand visitor behavior
• Improve marketing and performance

You can adjust your browser settings to refuse or disable cookies. Some website features may not function properly without cookies.

12 Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Opt out of certain communications
• Withdraw consent where processing is based on consent

To make a request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

13 Email Communications

If you provide your email address, we may send you service-related, administrative, or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send transactional, administrative, or service-related messages.

14 Third-Party Links

Our website or services may link to third-party websites or tools. We are not responsible for the privacy practices, content, or policies of third parties.

You should review the privacy policies of any third-party websites or services you use.

15 Children's Privacy

RecoverFlow is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16 International Users

RecoverFlow may process information in countries other than where you live. By using our website or services, you understand that information may be transferred to and processed in other jurisdictions.

17 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18 Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: